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The IUP Journal of Information Technology

Sep'14
Focus

The Internet and mobile phones have made the world a global village by establishing connectivity among people anywhere, anytime. Social networking sites on the Internet have become an essential part of the daily lives of millions.

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Positive and Negative Impacts of Facebook on University Students:
Sri Lankan Perspective
An ERP Selection Framework for Construction Industry Based on FAHP
Web Services Monitoring: A Life Cycle Process
Emergence of Business Process Reengineering: A Literature Review
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Positive and Negative Impacts of Facebook on University Students: Sri Lankan Perspective

-- Thuseethan S and Kuhanesan S

The impact of Facebook on university students and on their academic activities can either be good or bad. This paper provides a preliminary analysis of the positive and negative impact of Facebook on university students. Though Facebook is helpful in several ways, a closer look at the real impact of Facebook reveals that it affects university students’ academic performance. With the help of a survey conducted among more than 250 students of different universities in Sri Lanka, this papers takes a close look at how Facebook impacts university students’ academic performance.

An ERP Selection Framework for Construction Industry Based on FAHP

--Saeed Rouhani, Mohammad A Shahhosseini and Bahar Rouhi

Success of Enterprise Resource Planning (ERP) implementation greatly depends on selecting a system which is most aligned with companies’ requirements. Therefore, nowadays, choosing a right ERP has been weighed with serious concerns. As a broad example: Construction contractor companies are enterprises which could greatly benefit by ERP systems if the system has been chosen carefully and applied effectively. However, initial steps of ERP selection, such as ‘Requirements Recognition’ and ‘Criteria Definition’ as well as choosing a right supplier is a real challenge for the above-mentioned companies. The significance of this study is to provide a thorough survey in ERP selection as possible for the intended companies. A descriptive survey method was applied to evaluate the importance of criteria. Effective criteria in this selection were the outcome of studying relevant cases and issues. To compare the criteria and defining their priorities, two questionnaires were provided. The first one was distributed among 14 experts at management level in construction industry and were requested to compare criteria, whereas for the second questionnaire, 6 qualified IT users were selected and asked to compare alternatives. The targeted population for working on the questionnaires was selected by the outcome of census method. Finally, using the Fuzzy Analytic Hierarchical Process, the most appropriate package to meet construction companies’ requirements was selected.

Web Services Monitoring: A Life Cycle Process

--Navinderjit Kaur Kahlon, Kuljit Kaur and Sukhleen Bindra Narang

Service-oriented architecture has emerged as a major software development paradigm. It helps in developing web applications to run on heterogeneous and distributed platforms. However, the basic building blocks of such applications, known as web services, are loosely coupled entities, which are dynamically discovered. In fact, web services are described, published, advertised, discovered and invoked over the Internet. Due to this dynamism, the future behavior cannot be foreseen. A failure or downtime of one web service could cause the failure of a complete application. Therefore, it is important to monitor web services during all activities so that an anomalous situation can be detected as soon as it occurs. This paper presents the monitoring solutions implemented during various phases of a web service’s life cycle.

Emergence of Business Process Reengineering: A Literature Review

--Apeksha Hooda

The paper aims at presenting a comprehensive discussion on Business Process Reengineering (BPR) and its implementation in public sector so as to provide conceptual knowledge of BPR. Since BPR is the tool for change, it is important to construct a base regarding the need for change and why firms should go for change. Therefore, this paper has presented a review of BPR, its strategies and pitfalls, along with how BPR in public sector is different from private sector and what all problems are faced in public sector when BPR is implemented. In addition to this, the case of how a BPR can be undertaken in public sector, viz., power sector, is also covered.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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